Enhanced Customer Satisfaction with Voice Business Continuity and geo-redundancy for Contact Centers
SynerTech Cloud, today announced it has completed the deployment of its enhanced CoreCall Control platform. The platform supports the company's UCaaS, CCaaS and channel engagement capabilities, including 500+ Partners serving over 2,600 businesses globally with more than 32,000 seats on the platform.
These new enhancements go above and beyond just offering a modernized cloud infrastructure and active-active geo-redundancy and business continuity capabilities. The CoreCall Control platform enhancements build on the company’s open source and proprietary call control capabilities, offer new management interfaces and options, provide seamless failover to any number of redundant instances (not just active-active), and offer virtually limitless capabilities to accommodate growth and expansion into new markets.
Over the last several years, we’ve invested many millions of dollars in